Privacy Policy

Information We Collect

We collect information needed to operate the service, deliver tickets, communicate with users, and comply with legal obligations. Types of information we collect include:

• Personal information: name, email address, phone number, billing address, and other contact details you provide when creating an account or purchasing tickets.
• Transactional information: order details, event and seating information, payment confirmation data, and purchase history.
• Payment information: when you make a purchase, payment card or other payment information is processed by our third-party payment processors and we may receive confirmation details. We do not store full payment card numbers on our systems.
• Usage and device data: information about how you access and use our site, device identifiers, browser type, IP address, and log data collected automatically.
• Cookies and similar technologies: small files and identifiers used to recognize devices, remember preferences, enable certain features, and support analytics and advertising.
• Communications: records of communications with support and other correspondence.

How We Use Information

We use personal information for the following purposes:

• To provide, maintain, and improve our site and services, including processing ticket purchases and delivering electronic tickets.
• To communicate with you about orders, account activity, updates, and customer support.
• To process payments and prevent fraud, using trusted third-party payment processors.
• To personalize and enhance your experience, including recommendations and relevant offers.
• To perform analytics and measure usage to improve reliability and performance.
• To comply with legal obligations, resolve disputes, and enforce our terms and policies.
• For marketing, where we have your consent; you may opt out of marketing communications at any time using the unsubscribe option in emails or by contacting us.

Cookies and Tracking

We and our service providers use cookies and similar technologies to recognize you, remember preferences, secure our services, and understand how our site is used. Types of cookies we use include:

• Essential cookies: required for core functionality such as authentication and order flow.
• Performance and analytics cookies: help us understand site usage and improve performance.
• Functional cookies: remember preferences and settings to improve experience.
• Advertising cookies: used to deliver relevant advertising and measure campaign effectiveness, where applicable.

You can manage or block cookies through your browser settings and other tools. Blocking cookies may affect the functionality of our site. For questions about cookies or to request cookie-related choices, contact us at info@watantickets.sbs.

Sharing and Disclosure

We may share personal information in limited circumstances, including:

• Service providers: vendors who perform services on our behalf, such as payment processors, ticket delivery, hosting, and analytics.
• Affiliates: for operational purposes within Watan Tickets LLC and affiliated entities.
• Legal and safety: when required by law, to respond to legal processes, to protect rights, property, or safety, or to investigate fraud or illegal activity.
• Business transfers: in connection with a merger, acquisition, reorganization, financing, or sale of assets.

We require service providers to protect personal information and only use it for permitted purposes.

International Transfers

Personal information may be processed and stored in countries outside your residence. When we transfer personal information internationally, we implement appropriate safeguards such as contractual protections and rely on permitted legal mechanisms to ensure adequate protection.

Data Retention

We retain personal information as long as necessary to provide our services, fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods depend on the type of data and the purpose for processing.

Your Rights and Choices

Subject to applicable law, you may have rights regarding your personal information, including the right to access, correct, update, export, restrict or object to certain processing, and request deletion. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us at info@watantickets.sbs or send postal mail to the address below. We will respond in accordance with applicable law.

If you are a resident of the European Economic Area (EEA) or the United Kingdom, you may also have the right to lodge a complaint with a supervisory authority.

Security

We implement administrative, technical, and physical measures designed to protect personal information. While we strive to protect your data, no security system is impenetrable. If we become aware of a data breach affecting personal information, we will follow applicable legal obligations regarding notification.

Children

Our site and services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If we learn that we have collected such information without parental consent, we will take steps to delete it.

Third-Party Services

We use third-party service providers for functions such as payments, ticket delivery, analytics, and hosting. These providers may collect and process data on our behalf. Their privacy practices are governed by their own policies; we encourage you to review those policies for more information.

Contact Information

If you have questions about this Privacy Policy or wish to exercise your rights, contact:

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for operational, legal, or regulatory reasons. When we make changes, we will post the updated policy on our site with a revised date. Your continued use of our site after updates constitutes your acceptance of the revised policy.